FAQ

We accept all credit card payment and PayPal.

Ebony Craft's website is open 24 hours, 7 days a week.

Yes — every order over $125 gets free shipping Australia-wide.

Yes, we are more than happy to send orders to PO Boxes.

No, we do not have a minimum purchase.

Before any order is shipped it must be paid in full.

Yes, we are more than happy to take phone orders, but we do prefer that you order over the website if you can so your order can be tracked. Please call: 1300 855 174.

Sales are offered from time to time and we offer great discounts, so please look out for our newsletters.

When you sign up for an account for the first time, we give you a gift of $10 worth of points (100 points) to say thank you for signing up. These points are automatically added to your account when you sign up. All points expire after 6 months if they have not been used.

How to use your points

Log in to your account and add your items to your cart. In the shopping cart scroll down to 'Apply Reward Point(s)' — it will tell you how many points you currently have and allow you to enter your rewards points. The total rewards required to cover the full order amount is listed at the top of the cart. You can pay for the order with points and/or points and payment.

We are very sorry, but we can't give you $10 in cash back if you haven't used them on your order. They will be there to use on your next order.

1. Sign up for an account.
2. You must be logged in to use your points.
3. Add all the items to your cart that you would like to purchase.
4. In the shopping cart scroll down to 'Apply Reward Point(s)' and enter your points.
5. Click on 'Proceed to Checkout'.
6. Fill out all your details and shipping method.
7. Check the total of your order to make sure the points have come off the total.
8. Click 'Place Order'.

Please note: these points do expire after 6 months, so please be careful when ordering. If you are still unsure of how to use your points, please call us on 1300 855 174 before you pay for your purchase so we can help you take advantage of our $10 gift to you.

We always aim to despatch your order within 5–7 business days. If there are problems we will always do our best to keep you updated on your order. We contact you via email as well as by phone. Sometimes our emails can go directly to your spam folder (depending on your security settings), so please check this if you are waiting to hear from us.

Please keep in mind that we are based in Melbourne, so if you live in WA or the top end of QLD it can take between 7–10 days. This is because all orders are shipped by Australia Post. We do send orders as soon as possible, but depending on the quantity ordered we may need to manufacture product or order more stock in from our suppliers, so shipping times can be extended. If you have any questions about shipping times, please call us on 1300 855 174 and we can give you an estimated time frame.

Shipping only costs $10.00 Australia-wide, or free when you spend more than $125. Express shipping is $20.00 AUD. Orders are shipped through Australia Post. We do ship internationally — for all international orders, please email us for shipping prices. Please do not place an order until you have contacted us first. Please note: international orders are sent with tracking, so prices are quoted accordingly.

Ebony Craft's main goal is to provide complete customer satisfaction through quick and simple online shopping. All claims must be made within 5 days from the delivery date. Prior to returning any products you must contact us and provide the following: order number, reason for returning product, item code (listed on invoice/order) and quantity to be returned.

Ebony Craft will only accept returns if the product is in its original condition and returned within 5 days of the delivery date. Ebony Craft does not refund the original shipping amount on unsatisfactory products. Refund processing may take up to 2 weeks.

Orders are shipped Monday through to Friday.

We notify you via text message and email when your order is ready to be picked up. We hold onto your order for 3 months; after this time it will be put back into stock for resale. Please contact us if you are still planning to pick up your order, or if you prefer a refund. We can also arrange for your order to be shipped for an additional cost.