Returns Policy

 

1.Ebony Craft main goal is to provide complete customer satisfaction through quick and simple online shopping.

2.If you recieve a faulty product, we will happily replace it. All claims must be made in writing within 5 business days of recieving the goods. Please address all requests to [email protected]

3.Please ensure you include the following details when you contact us: Order number. Reason for returning product. Item code (listed on invoice/order). Quantity to be returned.

4.Only product in their original condition will be accepted, otherwise additional fee's will be applicable

5.If you choose to return a product that is not faulty, there may be a handling fee involved. This will be assessed when you lodge your application.

6.We will do our best to fix any issues as quickly as possible, please allow 5 business days for your replacment to arrive

 

We look forward to working with you!

Ebony Craft